Insurance support

International insurers and assistance companies need three things from a provider in Costa Rica: a physician who answers immediately, medical information they can act on, and a bill their systems can process. Relevium was designed around those three needs.

One WhatsApp or email to a physician-led team, 24/7. Immediate case acceptance and a medical estimate so the guarantee of payment can be opened while the patient is being treated, not afterwards.

Every case produces structured reports in English at admission, progress, discharge and fit-to-fly — diagnosis, treatment, evolution, recommendations and the transport decision — in a consistent format your medical directors can read in minutes. A de-identified sample is available on our home page.

Reports are written by the treating physician, not transcribed by an intermediary, so questions get a clinical answer the same day.

Costs in Costa Rican private hospitals are normally billed separately by the hospital, the surgeons, the anesthesiologist and the laboratories. Relevium consolidates them into a single invoice mapped to standard CPT codes, with the supporting documents attached — so the claim is adjudicated once.

Assistance companies can refer cases directly to the 24/7 line; there is no onboarding required for a first case. For recurring volume we agree a referral protocol, reporting cadence and billing terms with your network team. Relevium works with any insurer; we do not publish partner names.